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Logitech Walk-In Center (WIC) support in India

Updated:  09/18/2017 05:54 PM

Guidelines

  1. It is recommended to contact Logitech Customer Care before contacting a Walk-In Center (WIC), as Customer Care may be able to help resolve the product issue. The same applies, if you have technical support questions, software issues/questions, complaints, requests or feedback, please contact Customer Care first:
  2. The Walk-In Center provides assistance in regards to support and warranty claims. All support and warranty claims are subject to the Logitech Limited Hardware Warranty which was originally included with your product, but can also be found here: http://www.logitech.com/warranty
  3. In the event you need to contact a Walk-In Center (WIC), the list of Walk-In Center locations can be found below.
  4. The WIC locations are open:
    • Monday to Friday: 09.00-17.30
    • Saturday: 09:00-13:30
    • Except for official national and public holidays
  5. The WIC locations will only provide a Carry-In Exchange Support, which means, that in order to receive support or assistance with warranty claims, you must physically go to a WIC location. It is not possible to send products or arrange advance replacements with a Walk-In Center location.
  6. In order to receive support or assistance with warranty claims, the following will be requested and is required to provide to the WIC location:
    • Proof of Purchase in the form of a sales receipt or dated itemized receipt from an authorized Logitech Dealer or Reseller that shows a description of product along with its price. The Proof of Purchase will be used for warranty verification purposes.
    • Personal details, such as name, address and contact information.
    • Government-issued photo ID of the person who submits and collects product from WIC.
    • The Logitech product with all original parts and accessories included. This includes keyboard and mouse combo products which must be both provided.
  7. If your Logitech product is determined to be faulty and needs to be replaced, the following apply:
    • According to Logitech Limited Hardware Warranty (http://www.logitech.com/warranty), the WIC location will replace a defective product at its sole discretion with either a new product or with a refurbished product of an equivalent or better functionality.
    • Obsolete or discontinued products that are defective and under warranty will be replaced with the same product, if available. Otherwise, it will be replaced with a product of equivalent or better functionality or Purchase Amount will be processed for refund.
    • If the warranty replacement product is not available at the WIC location you may be requested to return at a later time to collect the warranty replacement product. Should this be the case the WIC location will provide detailed information when you will be able to collect the warranty replacement product.
    • The warranty replacement product will be opened and demonstrated by the WIC to ensure full functionality at the time of exchange.
    • A sign-out form in the form of a job sheet will be required to sign in order to release the warranty replacement product. The form confirms the replacement products full functionality and confirmation of receipt the warranty replacement product.
    • A replacement product is warranted for the remainder of the original product’s warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.
    • The warranty replacement is reserved for 15 days and has to be collected within that time period. If it is not collected within 15 days, the warranty replacement reservation is removed. This means that you may need to wait for a warranty replacement to become available or another warranty redress option is to be provided.
  8. In the event you have any feedback, concerns or complaints in regards to our Walk-In Center, please feel free to contact Customer Care via our contact page found here: http://support.logitech.com/contact


Frequently Asked Questions

What is a valid Proof of Purchase?
Valid Proofs of Purchase are:

  • A valid order number from the Logitech.com web site
  • A dated sales receipt from an authorized Logitech Dealer or Reseller that shows a description of product along with its price

If you don’t have a Proof of Purchase:

  • If you purchased the product from Logitech.com, we will be able to locate the order information by using your email address and name
  • If you purchased the product from a Logitech authorized dealer or reseller, you can contact the dealer or reseller and see if they can provide a copy of your receipt
  • If the product was a gift, you may want to ask the gift giver to either provide you with a copy of the receipt or, if asking for the receipt is not appropriate, to help you process the warranty claim on your behalf

Is the warranty transferable?
Logitech warranties are only valid for the original purchaser of the product and are non-transferable. An original sales receipt or a valid copy of the receipt is required to establish the purchase date and the original purchaser.

If the product was a gift, is it still covered under warranty?
If the product was a gift, we recommend that you ask the gift giver to either provide you with a copy of the receipt or, if asking for the receipt is not appropriate, to help you process the warranty claim on your behalf.

Is my warranty valid if I move out of the country in which I purchased my product?
No, your product’s warranty is only valid in the country in which you purchased your product.

More FAQs can be found in the Support Warranty FAQ:
http://www.logitech.com/en-in/articles/11533

Walk-In Center Locations
In the list below, find a service center near you and contact them to receive information on how to proceed.

S. No.LocationWalk-In Center AddressPhone Number
1AhmedabadEnsure Support Services India Limited, 201/B, City Pride Near Hotel Nalanda, Mithakhali Cross Road, Navarangpura, Ahmedabad - Gujarat, Pin Code - 380006+91 79 26561927 / 28
2AmritsarEnsure Support Services India Limited, c/o AHD Communication, First Floor, Bhai Ghaniya Market, Nr. Bus Stand, GT Road, Amritsar - Punjab, Pin Code - 143001+91 183 5012999 / 8427338888
3BangaloreEnsure Support Services India Limited, No. 103, 104-A & 104-B, "A" Block, Queens Corner 3, Queens Road, Opp. Indian Express Building, Bangalore – 560 001+91 80 30554510
4BarodaEnsure Support Services India Limited, No.001, Yogiraj Complex, 45/B  Nutan Bharat Society, Alkapuri, Baroda- Gujarat, Pin Code - 390007+91 265 6900153 / 154 / 155
5BhopalEnsure Support Services India Limited, 2nd Floor, Plot No-51, Zone 1, Near Sangat Plaza Hotel, Maharana Pratap Nagar, Bhopal - Madhya Pradesh, Pin Code - 462011+91 755 3053301 / 302
6BhubaneshwarEnsure Support Services India Limited, Plot No. A/27. Saheed Nagar, Bhubaneswar - Odisha, Pin Code - 751007+91 674-2548540
7CalicutEnsure Support Services India Limited, Fourth Gate Building, 2nd Floor, PT Usha Road, Near 4th Railway Gate, Calicut -Kerala, Pin Code - 673032+91 495 3023900
8ChandigarhEnsure Support Services India Limited, SCO 5, First Floor, Sector 20D, Chandigarh -Punjab, Pin Code - 160020 +91 172 3023002
9ChennaiEnsure Support Services India Limited, 550/136, Hall Mark Towers (Behind Park Sheraton), TTK Road, Alwarpet, Chennai -Tamil Nadu, Pin Code - 600018+91 44 39142309 / 300 / 301
10CochinEnsure Support Services India Limited, Papali Chambers, 42/2501, 1st Floor, Tatapuram, Sukumaran Road, Cochin - Kerala, Pin Code - 682018+91 484 3953203 / 204
11CoimbatoreEnsure Support Services India Limited, No-94A & 95, Prasad Chambers, East Arokiaswamy Road, RS Puram, Coimbatore -Tamil Nadu, Pin Code - 641002+91 422 3086301 / 303
12DehradunEnsure Support Services India Limited, No-109 Tagore Villa, Mauza Chukkuwala, Mehar Colony, 
Chakrata Road, Dehradun- Uttrakhand, Pin Code- 248 001
+91 135 2727797
13GhaziabadEnsure Support Services India Limited, c/o Sai Communication, Plot No. - 107, Jassi Building, Main GT Road Bazariya, Opp. - Classic Hotel, Ghaziabad - Uttar Pradesh, Pin Code - 201001+91 120-4157966 / 981200646
14GoaEnsure Support Services India Limited, No-301, 3rd Floor, City Centre, Patto Plaza, Panaji - Goa, Pin Code - 403001+91 832 6634501 / 02
15GurgaonEnsure Support Services India Limited, M-9, Ground Floor, Old DLF Colony, Sector - 14, Gurgaon - Haryana, Pin Code - 122001+91 124 2222898 / 4381385
16GuwahatiEnsure Support Services India Limited, Mitra Building, Ashram Road, Ulubari Chariali, Guwahati - Assam, Pin Code - 781007+91 361 2450611 / 12
17HubliEnsure Support Services India Limited, Ground Floor, Diamond Corner, Opp Sawai Gandhrava Hall, Deshpande Nagar, Hubli - Karnataka, Pin Code - 580029+91 836 3934105 / 2213755
18HyderabadEnsure Support Services India Limited, GS Mall, F-2 & F2a, First Floor, Near Rajiv Gandhi Statue, Somajiguda, Hyderabad - Andhra Pradesh, Pin Code - 500082+91 40 30471802
19IndoreEnsure Support Services India Limited, Ground Floor, Malwa Tower, 10, Block No 5 , Old Palasia Guitarwala Square,  AB Road, Indore - Madhya Pradesh, Pin Code - 452001+91 731 3928102 / 03
20JaipurEnsure Support Services India Limited, F-46-B First Floor, Ramesh Marg, C-Scheme, Jaipur - Rajasthan, Pin Code - 302001+91 141 3055704
21JammuEnsure Support Services India Limited, C/O Network Communication, 22-A, Shastri Nagar, Jammu - Jammu & Kashmir, Pin Code - 180004+91 191 2439623
22KanpurEnsure Support Services India Limited, 112/8, Benajhabar Main Road, Opposite Sachiv Nivas, Kanpur - Uttar Pradesh, Pin Code - 208002+91 512 3062901
23KolhapurEnsure Support Services India Limited, c/o San Comp, 918-E 5th Lane, Shahupuri, Opp Shri Ram Sankul, Kolhapur - Maharastra, Pin Code - 416001
+91 231 2655856 /
9021466677
24KolkataEnsure Support Services India Limited, P-89, CIT Road, Entally, Puddapukur, Kolkata - West Bengal, Pin Code -700014+91 33 40325607 
25KolkataEnsure Support Services India Limited, C/O, Secure Computer Service & Solution, 33, Chittaranjan Avenue, Basement, Kolkata, West Bengal -700012. (Land Mark-Near Chandichowk Metro Station, Gate#5)+91 3322114808 /
+91 9830354808
26LucknowEnsure Support Services India Limited, 18, Madan Mohan Malviya Marg, Lucknow - Uttar Pradesh, Pin Code - 226001+91 522 3071106
27LudhianaEnsure Support Services India Limited, Seetal Arcade, First Floor, 3-Sakthi Nagar, Pakhowal Road, Ludhiana - Punjab, Pin Code - 141002 +91 161 3922400 / 2401299
28MaduraiEnsure Support Services India Limited, No. 40, Maniram Complex, Behind Cinipriya Theatre, Kuruvikkaran Salai, Anna Nagar, Madurai - Tamil Nadu, Pin Code - 625020+91 452  2527360 / 4294242
29MangaloreEnsure Support Services India Limited, c/o Nagashree Communications, Door No-4-1-129/26, Ground Floor, Regal Towers, Near KSRTC Bus Stand, Bejai, Mangalore - Karnataka, Pin Code - 575004+91 824 4278383 / 9141030332
30MumbaiEnsure Support Services India Limited, Unit 8-9-10-11-12, Ground Floor, B Wing, Classique Centre, 26-Mahal Industrial Estate, Andheri (East), Mumbai - Maharashtra, Pin Code - 400093+91 22 61555301 / 316
31MumbaiEnsure Support Services India Limited,  M/s WORLD IT, 15, Floor-1, Plot-13, Patel Mansion, Topiwala Lane, Opp. DR. D Bhadkamkar Marg, Grant Road, Mumbai-400 007+91 22-49152110 / 33152110 / 9324431199
32NagpurEnsure support services India Ltd, Plot No 49, Bhagva Ghar Layout, Tadka Restaurant Lane, Beside Traffic Park Dharampeth, Nagpur-440010+91 8928441016  / 9561417943 / 8087278638
33NashikEnsure Support Services India Limited, Plot No: 33, Ground Floor, Behind Manyawar building, College Road, Nasik - Maharashtra, Pin Code - 422005+91 253 2310177 / 8657885176
34New DelhiEnsure Support Services India Limited, E- 48/4, First Floor, Okhla Industrial Area, Phase-II, New Delhi, Pin Code - 110020+91 11 46575100
35New Delhi - WestEnsure Support Services India Limited, c/o V K Raj Computer, UG-12 Plot No.-7, Suneja Tower-1, Janakpuri District Centre, Janakpuri, New Delhi-110058+91 11-45058599 / 9069349979 
36New Delhi - Nehru PlaceEnsure Support Services India Limited, c/o V K Raj Computer, Room No-509, 5th Floor, 58, Sahyog Building, Nehru Place, New Delhi-110019+91 11-66050271 / 9540233468 
37PatnaEnsure Support Services India Limited, 6A, Commercial Building Road No: 1, Anorth Side of Children Park SK Puri, Boring Road, Patna - Bihar, Pin Code - 800001+91 612 2540389 / 390
38PondicherryEnsure Support Services India Limited, 3-B, Villianur Road, Natesan Nagar, Puducherry, Pin Code - 605005+91 413 2200314 / 315
39PuneEnsure Support Services India Limited, No-201-202-203 & 205, Sheetal Plaza, 2nd Floor, Final Plot No-499, Off-C-Road of Model Colony, Next to Hotel Ambasadar, Shivaji Nagar, Pune - Maharashtra, Pin Code - 411016+91 20 30287134 / 12 
40RaipurEnsure Support Services India Limited, Jaishree Marketing, Shop No. 22, Shaheed Smarak Bhawan, G E Road, Raipur, Chattisgarh - 492001+91 771 4030200 / +91 9926557220
41RanchiEnsure Support Services India Limited, c/o IT SERVICES, Shop No. 17, 18, City Centre,1st Floor, Near Gossner College, Club Road, Ranchi - Jharkhand, Pin Code - 834001
+91 7280008083
42SiliguriEnsure Support Services India Limited, C/O APPU'S MOBILE CARE, CHOWDHURI MINI MARKET, Opp. Hotel Dolly Inn, Bidhan Road, Siliguri - West Bengal, Pin Code - 734401+91 353 2528304
43SuratEnsure Support Services India Limited, Office No.M/20 to 23, Shreenath Complex,Opp.Jivan Jyot HONDA Showroom, Udhna Sachin Road, Surat-394210 (Gujarat)+91 261 3022571
44ThaneEnsure Support Services India Limited, c/o CCom Telecommunications Pvt Ltd, PKD F-11 , Eternity Mall, Teen Haath Naka, Thane (West) - Maharashtra, Pin Code - 400601+91 22 40242604 / +91 9167203572
45TrichyEnsure Support Services India Limited, C-87, North East Extension, 6th Cross, Sastri Road,1st Floor, Nagappa Complex, Thillai Nagar, Trichy, Tamil Nadu. Pin -620018+91 431 4051630 / 4011333
46TrivandrumEnsure Support Services India Limited, TC-15/1805(3), 1st Floor, Mahesh Estates, Vazhuthacaud, Trivandrum - Kerala, Pin Code - 695014+91 471 3062000 / 03
47VaranasiEnsure Support Services India Limited, D-58/12, A-86, 1st Floor, Gandhi Nagar Colony, Sigra, Varanasi - Uttar Pradesh, Pin Code - 221010+91 542 2227582 / 83
48VijaywadaEnsure Support Services India Limited, C/o Sri Karthik Enterprises, D No: 40-26/1-9/1, Flat No:1, Ground Floor, Thanvi Building, Gullamuddin Estates, Beside Brindavan Colony, Labbipet,Vijayawada - Andhra Pradesh, Pin Code - 520010+91 866 3200461
49VisakhapatanamEnsure Support Services India Limited, 47-10-3/9, 103, 1st Floor, Medicherla Towers, Near Diamond Park, Dwarakanagar, Visakapatnam - Andhra Pradesh, Pin Code - 500016+91 891 2567881 / 3987070

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