No video or BRIO webcam not detected after Windows 10 update - Logitech Support Article Logitech Support

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No video or BRIO webcam not detected after Windows 10 update

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If you’ve recently updated Windows 10 and you’ve lost video from your BRIO webcam or your webcam is no longer recognized by Windows, do the following:
  1. Open Device Manager — go to the Start menu in Windows 10 and type “Device Manager” in the text box.
  2. In Device Manager, check the Imaging Device section — if you see a yellow exclamation next to the device name or the device name shows UNKNOWN, then the drivers did not load properly.
To correct the issue:
  1. In Device Manager, right-click on BRIO/UNKNOWN device with the yellow exclamation icon, then select Update Software.
  2. In the Update dialog select “Let me pick from a list..”, then click Next.
  3. Check “Show compatible hardware” (if not checked), and select USB Video Device (not Logitech BRIO) from the list.
  4. Click Next.
    NOTE: If a list of categories is shown instead, select Imaging Devices, then USB Video Device.
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Answer ID: 001297611 | Published:  02/24/2017 05:20 PM | Updated:  02/24/2017 05:20 PM