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Troubleshoot keyboard connection issues

Updated:  09/25/2017 05:54 PM
If you're experiencing connection issues with your keyboard, please try the following troubleshooting steps that may help you find a resolution:

Wired connection
  • Make sure the device is fully charged (replace the batteries with brand new batteries if it's not a rechargeable device).
  • Plug the device into a different USB port on your computer. If possible, don't use a USB hub or other similar device.
  • If you are using a USB 3.0 port try plugging the device into a USB 2.0 port.
  • Try testing the device on a different computer.
  • Disable USB Selective Suspend:
    • Click Start > Control Panel > Hardware and Sound > Power Options > Change Plan Settings > Change Advanced Power Settings > USB Settings > USB Selective Suspend Setting.
      Change both settings to Disabled.


Wireless connection
  • Make sure the device is fully charged (replace with new batteries if it's not a rechargeable device).
  • Plug the receiver into a different USB port on your computer. If possible, don't use a USB hub or other similar device.
  • If you are using a USB 3.0 port try plugging the device into a USB 2.0 port.
  • Try reinstalling the Logitech Connection Utility software and re-pair your device.
  • Try testing the device on a different computer.
  • Disable USB Selective Suspend:
    • Click Start > Control Panel > Hardware and Sound > Power Options > Change Plan Settings > Change Advanced Power Settings > USB Settings > USB Selective Suspend Setting
      Change both settings to Disabled.

 

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