Guidelines

1. It is recommended to contact Logitech Customer Care before contacting a Walk-In Center (WIC), as Customer Care may be able to help resolve the product issue. The same applies, if you have technical support questions, software issues/questions, complaints, requests or feedback, please contact Customer Care first:
   • Customer Care website: http://support.logitech.com
   • Customer Care contact page: http://support.logitech.com/contact
2. The Walk-In Center provides assistance in regards to support and warranty claims. All support and warranty claims are subject to the Logitech Limited Hardware Warranty which was originally included with your product, but can also be found here: http://www.logitech.com/warranty
3. In the event you need to contact a Walk-In Center (WIC), the list of Walk-In Center locations can be found below.
4. The WIC locations are open:
   • Monday to Friday: 09.00-17.30
   • Saturday: 09:00-13:30
   • Except for official national and public holidays
5. The WIC locations will only provide a Carry-In Exchange Support, which means, that in order to receive support or assistance with warranty claims, you must physically go to a WIC location. It is not possible to send products or arrange advance replacements with a Walk-In Center location.
6. In order to receive support or assistance with warranty claims, the following will be requested and is required to provide to the WIC location:
   • Proof of Purchase in the form of a sales receipt or dated itemized receipt from an authorized Logitech Dealer or Reseller that shows a description of product along with its price. The Proof of Purchase will be used for warranty verification purposes.
   • Personal details, such as name, address and contact information.
   • Government-issued photo ID of the person who submits and collects product from WIC.
   • The Logitech product with all original parts and accessories included. This includes keyboard and mouse combo products which must be both provided.
7. If your Logitech product is determined to be faulty and needs to be replaced, the following apply:
   • According to Logitech Limited Hardware Warranty (http://www.logitech.com/warranty), the WIC location will replace a defective product at its sole discretion with either a new product or with a refurbished product of an equivalent or better functionality.
   • Obsolete or discontinued products that are defective and under warranty will be replaced with the same product, if available. Otherwise, it will be replaced with a product of equivalent or better functionality or Purchase Amount will be processed for refund.
   • If the warranty replacement product is not available at the WIC location you may be requested to return at a later time to collect the warranty replacement product. Should this be the case the WIC location will provide detailed information when you will be able to collect the warranty replacement product.
   • The warranty replacement product will be opened and demonstrated by the WIC to ensure full functionality at the time of exchange.
   • A sign-out form in the form of a job sheet will be required to sign in order to release the warranty replacement product. The form confirms the replacement products full functionality and confirmation of receipt the warranty replacement product.
   • A replacement product is warranted for the remainder of the original product’s warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.
   • The warranty replacement is reserved for 15 days and has to be collected within that time period. If it is not collected within 15 days, the warranty replacement reservation is removed. This means that you may need to wait for a warranty replacement to become available or another warranty redress option is to be provided.
8. In the event you have any feedback, concerns or complaints in regards to our Walk-In Center, please feel free to contact Customer Care via our contact page found here: http://support.logitech.com/contact

Frequently Asked Questions

What is a valid Proof of Purchase?
Valid Proofs of Purchase are:

• A valid order number from the Logitech.com website
• A dated sales receipt from an authorized Logitech Dealer or Reseller that shows a description of the product along with its price

If you don’t have a Proof of Purchase:

• If you purchased the product from Logitech.com, we will be able to locate the order information by using your email address and name
• If you purchased the product from a Logitech authorized dealer or reseller, you can contact the dealer or reseller and see if they can provide a copy of your receipt
• If the product was a gift, you may want to ask the gift giver to either provide you with a copy of the receipt or, if asking for the receipt is not appropriate, to help you process the warranty claim on your behalf

Is the warranty transferable?
Logitech warranties are only valid for the original purchaser of the product and are non-transferable. An original sales receipt or a valid copy of the receipt is required to establish the purchase date and the original purchaser.

If the product was a gift, is it still covered under warranty?
If the product was a gift, we recommend that you ask the gift giver to either provide you with a copy of the receipt or, if asking for the receipt is not appropriate, to help you process the warranty claim on your behalf.

Is my warranty valid if I move out of the country in which I purchased my product?
No, your product’s warranty is only valid in the country in which you purchased your product.

More FAQs can be found in the Support Warranty FAQ:
http://www.logitech.com/en-in/articles/11533

Walk-In Center Locations
In the list below, find a service center near you and contact them to receive information on how to proceed.