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QuickCam® Express  V-UAP41

Tutorial: Uninstalling and Reinstalling QuickCam Software

Updated:  08/31/2014 08:27 PM

Below is the complete uninstall and reinstall process for the QuickCam drivers and software.  The process includes removing the QuickCam software, drivers, and VID keys (in the Windows Registry) and doing a clean install of the latest software.

  1. Remove the camera software.
    1. Unplug the camera from the computer.  You will be prompted later by the software to plug in the camera; do so at that time only.
    2. Open the Windows Control Panel.
    3. Double click on the Add or Remove Programs icon.
    4. Highlight the listing for the camera software and click the Change/Remove button.
    5. Follow the on-screen instruction to remove the software.  When prompted to remove the camera drivers files, click Yes.
    6. Locate any other camera software and remove it as well. (Other camera software may interfere with the QuickCam software.)
  2. (This step is for Windows XP users only.  If you have a different version of Windows, proceed to step 3.) Remove the VID key from the Windows Registry.
    1. Open the Windows Control Panel.
    2. Click Performance and Maintenance, and then click System. (Or just click on System if you have the classic view of control panel).
    3. Click the Advanced tab.
    4. Click the Environment Variables button.  The Environment Variables dialog box contains two sections: User variables and System variables. The changes made by adding a variable in the User variables section apply only to a specific user. If another user logs on to this computer, this variable will not be set for them. If you want this variable to apply to all users that log on to this computer, add it to System variables instead.
    5. Click New under User System or System Variables, depending on your settings preference described above.
    6. Type the following in the Variable Name box (including the underscores):  DEVMGR_SHOW_NONPRESENT_DEVICES
    7. Type 1 for the Variable Value.
    8. Click OK, and then OK again in the Environment Variables dialog box to apply this change.
  3. Remove the Entries from Device Manager. 
    1. Open the Windows Control Panel.
    2. Click Performance and Maintenance, and then click System. (Or just click on System if you have the classic view of control panel).
    3. Select the Hardware tab and then click on the Device Manager button.
    4. Click on View and select Show Hidden Devices. All previously connected devices will show up and be translucent.
    5. Click on the plus sign to the left of Imaging device
    6. Highlight the Logitech camera you are going to re-install and hit the delete button on your keyboard.  When prompted to delete the file, click OK
    7. Delete any older cameras (translucent entries) that you no longer have connected and will not be using.
    8. Repeat the process with the Sound video and gaming controllers section and the Universal Serial Bus Controllers section.
  4. Prepare the system for installation of the camera software.
    1. Please go to the Logitech Downloads + Parts page to download the latest version of QuickCam software.
    2. Please see Knowledge Base article 228 for instuctions on performing "Clean Boot Procedures" for Windows XP, Windows Me, and Windows 98. Please see Knowledge Base article 229 for the "Clean Boot Procedures" for Windows 2000.
    3. Perform the clean boot procedure.
    4. Double-click the icon for the QuickCam download file.
    5. Follow the on-screen prompts to complete the installation.
  5. Return Windows to its normal state.
    1. Use the instructions located in the “Clean Boot Procedures” to enter MS Configuration window.
    2. Place checkmarks in the items that you previously removed them from.
    3. Click OK and allow the computer to reboot.

Test the camera software to ensure your original issue has been resolved. If it has not, click the Ask a Question link above to e-mail our technical support staff.


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