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Wireless Mouse M185  M-R0024

M185 mouse is not working or frequently loses connection

Updated:  08/31/2014 07:59 PM

Mouse is not working

If your mouse isn't working, the problem is likely a lost connection. The connection between the mouse and the USB receiver can be lost for several reasons, such as:

  • Low batteries 
  • Moving the receiver from one USB port to another.
  • Moving the USB receiver to another computer.
  • Plugging the receiver into a USB hub or other unsupported device such as a KVM switch (NOTE: Your receiver must be plugged directly into your computer).
  • Using your wireless mouse on metal surfaces.
  • Radio frequency (RF) interference from other sources, such as:
    • Wireless speakers
    • Computer power supplies
    • Monitors
    • Cell phones
    • Garage door openers

Before connecting your M185:

  1. Fix or rule out the potential problems listed above.

  2. Turn your computer on.

  3. Insert fresh batteries in your mouse. For instructions on changing your mouse battery, see answer 26373 

  4. Turn on your mouse.

    M185 mouse on-off switch.


Reconnecting your M185

  1. Download the correct version of the Logitech SetPoint mouse and keyboard software from the M185 Downloads Page.
  2. Press the Windows key with the up arrow to Run.
  3. Type C:\Program Files\Logitech\SetPointP\ConnectUtility.exe and press Enter.
  4. Follow the on-screen instructions to turn your mouse off and then back on.

    M185 mouse restart window

  5. When your mouse is detected, you'll see the confirmation message below. Click Yes and then Next.

    M185 mouse device working

  6. Click Finish to exit the Logitech Unifying Software. Your mouse should now be connected.

If this solution doesn't work after a couple of attempts, restart your computer and try the reconnection process again.


Mouse frequently stops working

If your mouse frequently stops working and you keep having to reconnect it with the USB receiver, try these suggestions:

  • Keep other electrical devices at least 8 inches (20 cm) away from the USB receiver

  • Move the mouse closer to the USB receiver

  • Move the receiver to a different USB port on your computer


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